Política de reembolso

Refund and Return Policy

Last updated: 2026-10-19

Seller: ZEMPTRIX, operated by Passionata - Relationship - Academia Dea (CVR 37428949). Business, dispatch and return address: Bysøstræde 5, 2., 4300 Holbæk, Denmark. Contact: gertrudisschwenkus24@gmail.com or +45 51 86 61 12.

1. Scope and Mandatory Rights

This policy applies to consumer orders delivered to Austria, Poland, Germany, Czechia, Romania, Portugal, Slovakia, Spain, Greece, Hungary and Italy. Mandatory consumer rights are not limited by this policy.

2. Right of Withdrawal

For eligible distance purchases, customers may withdraw without giving a reason within 14 calendar days after delivery. Send a clear statement to the customer service email gertrudisschwenkus24@gmail.com before the deadline.

30-day commercial return service: In addition to the applicable statutory right of withdrawal, we accept return notices within 30 calendar days after delivery of the last item in the order. After giving notice, send the goods back within 14 calendar days. The reasonable-inspection standards, free return shipping and no-restocking-fee terms below also apply to this service. This extension does not reduce statutory withdrawal or defective-goods rights.

For orders containing several goods delivered separately, or goods delivered in several lots or pieces, the statutory period begins from receipt of the last applicable good, lot or piece where the governing law so provides. After notifying us of withdrawal, send the goods back without undue delay and no later than 14 calendar days after that notification. The deadline is met if you dispatch the goods before the 14-day period expires.

3. Return Eligibility and Product Condition

For a statutory withdrawal, customers may inspect goods only to the extent necessary to establish their nature, characteristics and functioning, as they could reasonably do in a shop. Opening the original packaging does not by itself remove the statutory right. Where legally permitted and after proper pre-contract information, the customer may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

Product inspection: You may normally open the packaging and inspect the product to check its nature, characteristics and functioning, taking reasonable care. Normal unpacking and inspection do not prevent an eligible return. Using a product or handling beyond what is necessary to inspect it may result in a legally permitted deduction for diminished value; this does not remove mandatory rights.

4. Return Procedure

Please contact the customer service email before returning goods so that we can provide practical return instructions. Include the order number and item; photographs may be requested for damaged or incorrect goods. Prior authorization is not required to exercise a statutory right of withdrawal. A clear statement sent within the deadline is sufficient. Goods should then be returned by mail to the address below within the applicable return period.

Refusing delivery or failing to collect a parcel does not by itself constitute an unambiguous statutory withdrawal notice. Customers should send a clear withdrawal statement through an available channel. Any return reference or label we provide is intended to identify and process the parcel efficiently and does not restrict a mandatory right.

Return address and business details:
Passionata - Relationship - Academia Dea
Bysøstræde 5
2.
4300 Holbæk
Denmark
Registration Number: 37428949
Country: Denmark
Customer Service Email: gertrudisschwenkus24@gmail.com
Customer Service Phone: +45 51 86 61 12

5. Return Shipping Costs

We pay the return shipping costs for both change-of-mind returns within the applicable return period and returns of defective, damaged or incorrectly supplied goods. Contact gertrudisschwenkus24@gmail.com with your order number to receive a free prepaid return label by email, which you can download and print, together with return instructions. No return shipping deduction or restocking fee is charged. Prior authorization is not required to exercise statutory withdrawal.

Please use our prepaid return label. If it is unavailable or cannot be used, contact us promptly so we can arrange another return method at our expense. Your statutory withdrawal and return deadlines remain unaffected.

6. Refunds and Payment Method

For a statutory withdrawal, we reimburse you without undue delay and no later than 14 calendar days after you notify us of withdrawal. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence of dispatch, whichever occurs first. Inspection does not start a new 14-day refund period. Any legally permitted deduction for diminished value caused by handling beyond necessary inspection will be explained. Standard outbound delivery is reimbursed where statutory withdrawal law requires it; premium delivery upgrades need not be reimbursed beyond the standard-delivery amount. We apply the same reimbursement timing and withholding rules to our 30-day commercial return service. The reimbursement method for paid COD orders is expressly agreed with the customer without an additional fee, as described below.

Cash on Delivery (COD) refunds: If you paid on delivery, contact customer service so that we can agree a suitable reimbursement method, such as a bank transfer, without any refund fee. We will request only the information necessary to issue the refund. The statutory refund deadline above remains unchanged. If an order is cancelled before delivery and no payment has been collected, there is no payment to refund.

7. Exchanges

Exchanges are accepted subject to stock availability and an agreed arrangement. Contact customer service to arrange the return and the replacement. A refund is provided where an agreed replacement is unavailable. Statutory withdrawal does not depend on prior approval.

8. Damaged, Defective or Incorrect Goods

Report problems promptly with the order number and evidence. Remedies may include repair, replacement, price reduction or refund under applicable law.

9. Exceptions

Any exception to a statutory withdrawal right must be applicable to the particular goods and permitted by law; it will not be presumed merely because the packaging was opened for reasonable inspection. A discount or sale price does not by itself remove statutory withdrawal or legal-guarantee rights.

10. Cancellation and Withdrawal Effects

Orders may be cancelled before dispatch by contacting customer service. Once dispatched, an order cannot normally be cancelled through shipping, but the customer may use this return policy and all statutory withdrawal rights.

11. Statutory Guarantee

Customers retain a minimum 2-year legal guarantee for lack of conformity. The applicable statutory hierarchy of repair, replacement, price reduction, termination and refund remains unaffected.

For EEA consumer sales, the objective conformity assessment also includes the repairability a consumer may reasonably expect from goods of that type. Where repair is performed as the statutory remedy, the applicable seller-liability period is extended once by 12 months, subject to the national law implementing Directive (EU) 2024/1799 and any stronger local protection.

12. Contact

Contact customer service by email at gertrudisschwenkus24@gmail.com or by phone at +45 51 86 61 12.

We aim to respond to customer-service enquiries within 1–2 business days, Monday through Friday excluding applicable public holidays. This service target does not shorten or suspend any statutory deadline.

13. Return Address

Confirmed return destination: Passionata - Relationship - Academia Dea, Bysøstræde 5, 2., 4300 Holbæk, Denmark. Please use the prepaid label or alternative return method we arrange at our expense.

Returns should be sent only to the return address confirmed in the instructions so that they can be identified correctly. Unless a different lawful return facility is communicated for the order, the business return address is:

Passionata - Relationship - Academia Dea
Bysøstræde 5
2.
4300 Holbæk
Denmark
Registration Number: 37428949
Country: Denmark
Customer Service Email: gertrudisschwenkus24@gmail.com
Customer Service Phone: +45 51 86 61 12

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional; any other clear withdrawal statement is also valid.)

To: Passionata - Relationship - Academia Dea, Bysøstræde 5, 2., 4300 Holbæk, Denmark; customer service email: gertrudisschwenkus24@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

- Goods ordered: ______________________________
- Order number: ______________________________
- Ordered on / received on: ___________________
- Consumer name: _____________________________
- Consumer address: __________________________
- Date: ______________________________________
- Signature (only if submitted on paper): _____

Withdrawal notice

You can notify us of withdrawal by sending an unambiguous statement to gertrudisschwenkus24@gmail.com or by post to the business address above. The model form is optional. Any additional statutory electronic withdrawal rights remain unaffected.

Online returns and cancellation requests

Request a return or cancellation / Vertrag widerrufen

Open your customer account using the email address used for your order, select the order and submit a return or cancellation request. For unfulfilled items, cancellation requests are available until fulfillment. For delivered goods, the commercial return-notice window is 30 calendar days from delivery of the last item in the order. You may also send an unambiguous withdrawal notice by email or post; these channels do not require a customer account.

For the 30-day commercial service, notify us within 30 calendar days after delivery of the last item, then send the goods back within 14 calendar days after your notice. The applicable statutory 14-day withdrawal right and statutory refund timing remain unchanged.