Política de envío
Shipping Policy
Last updated: 2026-10-19
Seller and Dispatch Location
ZEMPTRIX is operated by Passionata - Relationship - Academia Dea, CVR 37428949. Our registered business, dispatch and return address is Bysøstræde 5, 2., 4300 Holbæk, Denmark.
Orders are dispatched from our company address in Denmark: Bysøstræde 5, 2., 4300 Holbæk, Denmark. This is also our registered business and return address. Please follow the practical return instructions in our Refund and Return Policy.
Payment: Cash on Delivery (COD) only. No advance payment is required. Pay the total stated at checkout when your order is delivered. We charge no additional COD fee. The delivery carrier will provide the payment instructions; do not assume that a card payment or inspection before payment is available.
Shipping Summary
Shipping method: Tracked standard shipping
Shipping cost: Free for all orders delivered to our listed destinations
Order processing time: 1 business day, Monday through Friday
Shipping transit time: 4–9 business days after dispatch
Estimated total delivery time: 5–10 business days
Tracking: Carrier, tracking number and tracking link after dispatch
Taxes and customs: Seller bears customs duties and import charges; customer pays no extra amount on delivery
1. Scope and Shipping Destinations
This policy explains the delivery areas, shipping method, charges, processing and transit times, tracking, customs, delays, failed delivery, loss, damage and returned parcels for orders delivered to Austria, Poland, Germany, Czechia, Romania, Portugal, Slovakia, Spain, Greece, Hungary and Italy. Available destinations are displayed before checkout; an order cannot be placed for an unavailable destination.
2. Shipping Method
Orders are normally sent using tracked standard shipping. The carrier may vary with the delivery address, product, parcel size and weight, fulfilment location and carrier availability. The assigned carrier is normally identified in the dispatch confirmation or tracking information.
3. Order Processing Time
Orders are normally processed within 1 business day, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.
Processing may include order and fraud checks, address verification, product preparation, packaging and handover to the carrier. A displayed cut-off time determines when processing can begin but does not guarantee same-day dispatch.
4. Shipping Transit and Total Delivery Time
Standard shipping transit is normally 4–9 business days after dispatch. Estimated total delivery time is 5–10 business days, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.
The estimate may be affected by the destination, carrier, customs processing, public holidays, severe weather, transport disruption and exceptional demand. Any more specific estimate shown at checkout for the order applies to that order.
5. Shipping Costs
Standard shipping is free for all orders delivered to our listed destinations. We do not add undisclosed shipping or handling charges after purchase.
All mandatory taxes, customs duties or import charges collected by us are disclosed before purchase where required.
6. Order Confirmation, Dispatch and Tracking
Customers receive an order confirmation showing the order number, products, delivery address, order value, shipping method, applicable shipping fee and available delivery estimate. Receipt of an order is not necessarily confirmation of dispatch.
After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active and carrier events may not appear in real time. A temporary tracking delay does not necessarily mean that the parcel has stopped moving.
7. Accurate Address and Address Changes
Customers must provide the recipient name, street and building number, unit where applicable, postal code, city, country, reachable email address and telephone number. Contact customer service immediately after discovering an error. We may update an address before dispatch but cannot guarantee a change after processing or carrier handover. Lawful carrier redirection or reshipping costs may apply where caused by customer-supplied incorrect information and properly disclosed.
8. Delivery Attempts, Collection and Failed Delivery
The carrier may deliver to the recipient, an agreed safe place, a neighbour where permitted, a parcel shop, post office or collection point, or make another attempt. Customers must collect parcels within the carrier's stated period. Uncollected, refused or incorrectly addressed parcels may be returned to us. Refusal or non-collection does not by itself constitute a clear statutory withdrawal notice.
9. Delivery Delays and Consumer Rights
Carrier disruption, customs, weather, holidays, industrial action, transport interruption, government restrictions and exceptional demand may affect estimates. If a significant delay becomes known, we make reasonable efforts to notify the customer. Mandatory late-delivery rights remain unaffected, including any right to set an additional reasonable delivery deadline and cancel when the legal conditions are met.
10. Lost Packages
Customers should check tracking, the delivery address, household members, neighbours and collection points before reporting a missing parcel. We investigate with the carrier and provide a replacement at no extra cost or a refund of any amount already paid, using the refund method described in our Refund and Return Policy, when loss is confirmed.
11. Damaged Packages
Report damage promptly with the order number, outer-packaging photos, shipping-label photos and product photos. Retain the item and packaging until instructions are provided. Confirmed damage receives a replacement, prepaid return or refund as appropriate.
12. Incorrect, Missing or Incomplete Items
Report an incorrect product, quantity or missing item promptly with the order number and photographs where useful. After review, we arrange the correct or missing item, a replacement, a prepaid return or a refund as appropriate without limiting statutory remedies.
13. Split Shipments
An order may arrive in several parcels because products use different fulfilment locations, become ready at different times or are subject to parcel limits. Separate tracking numbers may be provided. Customers are not charged an undisclosed additional standard shipping fee solely because we split an order.
14. Customs, Duties and Taxes
For standard deliveries to our listed destinations, the seller bears any applicable customs duties and import charges. All taxes and mandatory charges collected by us are included or displayed before the order is submitted. The customer is not charged additional customs duties, import taxes or handling fees on delivery that were not disclosed before checkout. Customs processing can affect delivery estimates without removing mandatory rights.
15. Risk of Loss or Damage
Risk transfers only at the time required by applicable consumer law.
16. Returned Parcels and Returns
If a parcel is returned because it was unclaimed, refused, incorrectly addressed or could not be delivered, we contact the customer where reasonably possible and apply the disclosed lawful reshipping or refund procedure. Deductions are made only where legally permitted and transparently explained.
Shipping-related returns follow our Refund and Return Policy. We pay return shipping for eligible change-of-mind returns and for defective, damaged or incorrectly supplied goods. Contact customer service for a prepaid return label as described in our Refund and Return Policy.
17. Contact
Contact customer service by email at gertrudisschwenkus24@gmail.com or by phone at +45 51 86 61 12.
Please include the order number, delivery address and tracking number where available. We aim to respond within 1–2 business days during normal business days.