Datenschutzerklärung

Privacy Policy

Last updated: 2026-10-19

1. Scope and Data Controller

This Privacy Policy explains how the online store collects, uses, discloses and retains personal data when customers visit the website, create an account, place an order, request support, return goods or otherwise interact with the store.

Passionata - Relationship - Academia Dea
Bysøstræde 5
2.
4300 Holbæk
Denmark
Registration Number: 37428949
Country: Denmark
Customer Service Email: gertrudisschwenkus24@gmail.com
Customer Service Phone: +45 51 86 61 12

2. Categories of Personal Data

Depending on the interaction, we may process identity and contact data; account credentials; billing and delivery addresses; order, product and transaction data; payment status and limited payment metadata; customer-service communications; return, complaint and refund data; device, browser, IP address and log data; cookie, consent, analytics and advertising data; and fraud-prevention or security signals.

The store currently accepts Cash on Delivery (COD) only. We do not collect card details for an online card payment at checkout. We process payment status and the limited information needed for a reimbursement method expressly agreed with the customer.

3. Sources of Personal Data

Data may be collected directly from the customer, automatically from the website or device, and from Shopify, payment providers, fraud-prevention providers, carriers, fulfilment providers, marketing partners or other service providers involved in the transaction.

4. Purposes of Processing

We use data to provide and administer the website and customer accounts; process orders and payments; arrange dispatch, tracking and delivery; manage returns, refunds, complaints and warranties; provide customer support; authenticate users; prevent fraud and protect security; maintain business, tax and accounting records; measure and improve store performance; send permitted marketing; personalize content or advertising where lawful; establish or defend legal claims; and comply with legal obligations.

5. Legal Bases

Where GDPR or equivalent law applies, processing necessary for an order, delivery, return or requested service relies on performance of a contract or pre-contractual steps. Tax, accounting, product-safety and authority requests may rely on legal obligations. Security, fraud prevention, service improvement and legal claims may rely on legitimate interests after balancing the interests involved. Non-essential cookies, personalized advertising and marketing rely on consent where required. Consent can be withdrawn prospectively at any time.

6. Orders, Payments and Fraud Prevention

The store accepts Cash on Delivery (COD). Shopify and service providers involved in fulfilment, delivery, COD collection, security or an agreed refund receive the identity, order, delivery, contact and payment-status information necessary for their role. Where a customer agrees to a bank transfer or another refund method, we request only the information necessary to make that refund. A provider's own privacy notice may also apply when it acts as an independent controller.

7. Fulfilment, Shipping and Returns

Warehouses, fulfilment providers and carriers receive only the recipient, address, contact, order and shipment information reasonably required to prepare, deliver, track, recover or return a parcel and resolve delivery problems.

8. Customer Service and Communications

When a customer contacts us, we process the message, contact details, order number and any photographs or documents supplied to answer the request, investigate a problem and retain an appropriate support record.

9. Technical Logs and Security

The website and its providers may automatically process IP address, browser, device, operating system, timestamps, requested pages, referrer and security events to deliver the service, diagnose faults, prevent abuse and maintain security.

10. Cookies and Consent Choices

Essential cookies and similar technologies support login, cart, checkout, security, language and consent preferences. Analytics, advertising or personalization technologies are activated only after valid consent where required. Customers can use the website's cookie settings to give, refuse or withdraw non-essential consent without disabling essential shopping functions.

11. Analytics, Advertising and Marketing

If enabled, analytics measure store usage and campaign performance, while advertising services may measure conversions or personalize advertising. Details of available cookie categories and consent choices are provided in the cookie preferences interface. Marketing messages are sent only where permitted, and customers can unsubscribe or withdraw consent at any time.

12. How We Disclose Personal Data

Personal data may be disclosed as necessary to Shopify and ecommerce hosts; payment and fraud providers; fulfilment and shipping providers; IT, cloud, security and customer-support providers; analytics and advertising providers used with a lawful basis; accountants, auditors, insurers and legal advisers; corporate affiliates; prospective parties to a business transaction; and courts, regulators or authorities where legally required. We do not sell personal data in the ordinary meaning of selling customer lists for money.

13. Relationship with Shopify

The store is powered by Shopify. Shopify processes personal data to host and provide ecommerce services and may process certain data for its own legally described purposes. For information about Shopify’s processing, see Shopify’s Consumer Privacy Policy. Shopify is not the seller of the store's products.

Shopify Network Intelligence is enabled to improve store features, advertising relevance and personalization, subject to applicable consent choices. Shopify describes the processing it carries out for its own purposes in its Consumer Privacy Policy linked above.

14. International Transfers

Where personal data is transferred outside the EEA, United Kingdom, Switzerland or another protected jurisdiction, the responsible party uses an applicable adequacy decision, approved contractual clauses or another lawful transfer mechanism, together with supplementary safeguards where required.

15. Retention

Personal data is retained only for as long as necessary for the stated purpose and applicable contractual, tax, accounting, product-safety, fraud-prevention, limitation, dispute and legal-record periods. Criteria include the duration of the customer relationship, the sensitivity of the data and potential legal claims. Data is deleted or anonymized when no lawful reason for retention remains.

16. Security

We and our providers use proportionate technical and organisational safeguards designed to protect confidentiality, integrity and availability. No internet transmission or storage system can be guaranteed completely secure, and customers should protect account credentials and notify us of suspected unauthorized use.

17. Data Protection Rights

Subject to legal conditions and exceptions, an individual may request access, correction, deletion, restriction, portability or information about processing; object to processing based on legitimate interests or direct marketing; withdraw consent prospectively; and lodge a complaint with a competent supervisory authority. Identity verification may be required before fulfilling a request.

18. Automated Decisions

The store does not make a decision producing legal or similarly significant effects based solely on automated processing unless this is disclosed and permitted by law. Automated fraud signals may assist human review of a transaction.

19. Children

The store is not directed to children below the age at which they may independently consent or contract under applicable law, and we do not knowingly process children's data unlawfully.

20. Third-Party Websites

Links, social widgets and third-party platforms are governed by their own privacy and security practices. Customers should review those notices before providing data to an independent third party.

21. Required Information and Consequences

Information marked as required at checkout is necessary to enter into or perform the purchase contract. Without the required identity, address, contact and payment information, we may be unable to accept, fulfil or support an order.

22. Changes to This Policy

Material updates are published with a revised date. Where law requires additional notice or consent, it will be provided before the relevant change takes effect.

23. Privacy Contact and Complaints

Contact customer service by email at gertrudisschwenkus24@gmail.com or by phone at +45 51 86 61 12.
Privacy requests should describe the requested right and provide enough information to locate the relevant records. Individuals may also complain to the competent data-protection authority in their habitual residence, place of work or place of the alleged infringement.